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From 1 to 37, a mining customer’s “Caterpillar Complex”

Nov 18, 2022 | Chinese Business Culture | 0 comments

Tianciyuan Coal is a company mainly engaged in coal and marble mining. Since the company purchased the first CAT@ (Cat) 330D excavator in 2007, it has maintained a good relationship with Caterpillar’s agent North China Lei Shing Hong Machinery. cooperation relationship.

Create a new customized maintenance mode based on customer needs

In order to better protect the 37 sets of equipment of Tianjiyuan Coal, North China Lixingxingxing Machinery has joined hands with the customer to create a new model of customized maintenance according to the customer’s needs, which has three main benefits: First, the overall equipment maintenance costs are reduced. With the help of North China Lixingxingxing Machinery, Tianchiyuan Coal has developed an equipment cycle maintenance manual according to its own coal mine environment, Tianchiyuan Coal has developed an equipment cycle maintenance manual according to its own coal mine environment, motivation performance, the company’s equipment always use the higher grade 35 diesel. It is the guest motive performance, the company’s equipment all year round using the higher mark No. 35 diesel fuel. It is the customer equipment refurbishment cycle has been extended, the refurbished equipment, the longest use time reached to more than 30,000 hours, the refurbished parts, the longest use time also reached to more than 30,000 hours, the refurbished parts, the longest use time also reached to 16,000 hours ~ 18,000 hours.

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Provide unique technical support according to customer requirements.

On the one hand, Tianciyuan Coal has set up its own maintenance team. The daily maintenance and repair of equipment is supported by its own maintenance team. The core components of the equipment, such as the engine , hydraulic pump maintenance, North China LSH Machinery is responsible. On the other hand, the customer also established a comprehensive refurbishment workshop, which greatly improved the efficiency of equipment maintenance.

Regular visit and technical communication

It is worth mentioning that before the establishment of the refurbishment workshop, North China Lixingxingxing Machinery led the customer to visit the equipment refurbishment plant in Tianjin and provided the customer with technical support and many suggestions, which made the layout of the customer’s refurbishment workshop more scientific and reasonable and ensured the quality control and pollution control of CAT equipment in the refurbishment process, so that the high performance characteristics of CAT equipment have been throughout the whole life cycle. Regular visits and technical communication. North China Lixingxingxing Machinery will visit customers regularly to check the use of equipment; service engineers will also work with customers’ repair technicians for in-depth learning, communication and cooperation.

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